Privacy Policy
Renew Construction Limited ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with the New Zealand Privacy Act 2020.
Who we are
Renew Construction Limited is a building company based in Hamilton, serving Hamilton and the Waikato. If you have any questions about this policy or your information, contact Reubin at [email protected] or on 027 473 6391.
What we collect
We only collect the information we need to respond to you and do the job well. This may include:
- your name, phone number and email address
- your property address
- details about your project, such as the type of work, size, materials and budget, including any deck estimate you build on our website
- photos, plans or documents you send us
- records of our calls, emails, texts and meetings with you
- invoicing and payment details needed to bill you
How we collect it
Mostly straight from you: when you fill in a form on our website, reply to one of our ads, call, text or email us, or meet us on site. If someone else refers you to us, or a designer, engineer or council passes on project details, we may receive information from them too.
Why we use it
- to reply to your enquiry and give you a quote
- to plan, carry out and finish your building work
- to keep in touch with you during and after the job
- to meet our legal obligations, including building consent, Licensed Building Practitioner, tax and accounting records
- to send you occasional news or offers, only if you have agreed to it (see Marketing below)
Who we share it with
We never sell your information. We only share it when needed to do your job or run our business, for example with:
- subcontractors, suppliers, designers and engineers working on your project
- councils and building consent authorities
- our accountant, insurer and legal advisers
- the software we use to run the business, such as our customer management and email system (HighLevel / LeadConnector), Google Workspace and our accounting software
- anyone we are required to share it with by law
Storing information overseas
Some of the software we use stores data on servers outside New Zealand, including in the United States. We choose reputable providers that protect personal information to a standard comparable to the Privacy Act.
Marketing
If you have agreed to hear from us, we may occasionally email or text you about our work or offers. Every message includes a way to unsubscribe, or you can just ask us to stop. Opting out won't affect any job we are doing for you.
Our website
Our website and contact forms are hosted by HighLevel. Like most websites, it uses cookies and similar technology to make the site and forms work, keep them secure and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site, like the contact form, may not work properly.
Keeping it safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including password-protected systems and limiting access to the people who need it.
How long we keep it
We keep information only as long as we need it. Records for building work, warranties and tax are kept for the periods required by New Zealand law, which can be ten years or more for building records. After that, we securely delete or destroy them.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Just contact us using the details above. We will respond within 20 working days. There is no charge.
Complaints
If you have a concern about how we handle your information, please talk to us first so we can put it right. If you are not satisfied, you can contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.